Refund policy
Returns/Cancellations
ALL SALES ARE FINAL.
Any and all merchandise purchased are final. Returns and/or cancellations will not be accepted once order is submitted, due to immediate processing.
You can always contact us for any questions or concerns at inquiry@crtistry.com.
Damages and issues
Please inspect your order upon reception and contact us within 2-3 business days (M-F, 9:00AM-5:00PM CST) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us within 2-3 business days (M-F, 9:00AM-5:00PM CST) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on any items, including sale and gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at inquiry@crtistry.com.
*Refunds will ONLY be evaluated based on damaged or item issues, and pricing or promotional discounts.*